Privacy Policy

Hotel information

Find all the details you need for a great stay at Charli Hotel Jeddah.

Personal Data

We take the protection of your private data very seriously and adhere to relevant data protection legislation. Personal data is collected only to the extent necessary. In no case will the data be sold or made available to third parties other than for the provision of goods and services offered by Charli Hotel Jeddah. This privacy statement will inform you as to how your data is handled.

“Personal Data” are data that identify you as an individual or relate to an identifiable individual.

At touchpoints throughout your guest journey, we collect Personal Data in accordance with law, such as:

  • Contact information: name, gender, postal address, telephone number, email address.
  • Payment information: credit and debit card number or other payment data.
  • Financial information in limited circumstances.
  • Language preference.
  • Date and place of birth.
  • Nationality, passport, visa or other government-issued identification data.
  • Important dates, such as birthdays, anniversaries and special occasions.
  • Employer details.
  • Travel itinerary, tour group or activity data.
  • Interactions including prior guest visits, goods and services purchased, and special service and amenity requests.

Use Of Personal Data And Other Data

We use Personal Data and Other Data to provide you with Services and to develop new services. In some instances, we will request that you provide Personal Data to assist us in delivering our services to you. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.

We use Personal Data and Other Data for our legitimate business interests including delivering the Services you request such as hotel, restaurant, meetings and events and spa reservations: including the associated payment processing, administration, reservation confirmations, prearrival messages and delivery of services.

We will use Personal Data and Other Data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation.

Personal Preferences: We will use your Personal and Other Data to deliver a personalised experience:

  • Customising your experience when you visit our hotels;
  • Sending you tailored marketing communications and offers;
  • Inviting you to participate in periodic surveys and customer satisfaction surveys.

Other Uses And Disclosures

We will use and disclose Personal Data as we believe to be necessary or appropriate:

  1. to comply with applicable law, including laws outside your country of residence;
  2. to comply with legal process;
  3. to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
  4. to enforce our terms and conditions;
  5. to protect our operations;
  6. to protect the rights, privacy, safety or property of Lore Group, you or others; and
  7. to allow us to pursue available remedies or limit the damages that we may sustain.