Terms & Conditions

Hotel information

Find all the details you need for a great stay at Charli Hotel Jeddah.

Introduction:

 

These terms and conditions (“Terms”) set out the basis on which we will provide rooms and other services to you. In some cases, we will draw your attention to other rules and policies that apply: please familiarise yourself with all relevant information, and ask us if you are unsure about anything. Our aim is always to present information in a way that is clear, fair and honest. We will review these Terms occasionally to ensure they are up-to-date and as clear as possible. We always welcome your comments.

 

Status of these terms:

 

These Terms apply to your bookings with us, unless you and we agree that other terms will apply.
If you are a consumer, you also have certain basic rights at law, and these are not affected by these Terms.
All your interactions with us are also subject to our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store and use such information, your rights in relation to your personal information, and what to do if you have a query or complaint about the use of your personal information.

 

Making, cancelling & amending a booking:

 

Making a booking                                                                                                       
 
You may make a booking online, by telephone or in person. We do not charge different prices depending on the method of booking, unless we issue a promotional offer that must be redeemed using a particular method, in which case we will be clear about that. Please check our website, or phone us, for room rates. Room rates are subject to VAT. If you are a tax-exempt guest, you must bring an Individual Tax-Exempt form received from your organisation and present it at check-in.

Cancelling a booking
Occasionally people wish to cancel all or part of a booking. In that situation, we like to make life easy for you, and so if you are early enough in your cancellation, we often won’t need to charge. Please read the rest of this clause 4 to understand the position.

You may cancel a booking online, by telephone or in person – regardless of the method you have used to make the booking initially.

With the exception of pre-paid bookings, group bookings of 9 rooms or more (see clause 4.7), or any special promotion that states different cancellation terms, our policy is that:

  • if you cancel a booking before 6:00 p.m. (KSA time) on the day prior to check-in, you will not be charged for the cancellation; and
  • if you cancel a booking after 6:00 p.m. (KSA time) on the day prior to check-in, you must pay one night’s stay (plus VAT) for your cancelled room (or for each room, if you booked more than one), based on the price you would have paid for the room(s).

amending a booking.                                                                                                      
If you wish to change the dates of your booking, this will be treated as a cancellation and rebooking, and will be subject to the cancellation provisions.

The following are non-cancellable and non-refundable in all situations:

  • fully pre-paid bookings;
  • group bookings of 9 rooms or more; and
  • bookings made under certain special offers where we have made it clear prior to your booking that no cancellation or refund is possible.

If you wish to leave prior to your departure date, you must pay an early-departure fee of the equivalent of one night’s stay (plus VAT) for each cancelled room (plus the current night’s stay if you tell us after 6:00 p.m. and your new departure date is the following day).

Luggage Storage

Assistance with luggage and storage is available to guests of the hotel through the Front Desk. Luggage can be held at the hotel for up to 24 hours after departure.

Luggage can be stored for longer than 24 hours depending on availability (fees may apply). The hotel is not responsible for luggage stored over 24 hours after departure.

Checking in & out

You must be at least 18, and have a valid form of identification, namely a passport, driver’s licence or I.D. Card, to check in. Persons under 18 need to be accompanied by a guardian or another adult with written authorisation by your guardian/s in order to stay.

We will require a valid credit or debit card at check-in. In addition to room and tax, a refundable 200 SAR per night will be deducted from your credit card to guarantee any incidental

You may check in from 3:00 p.m. (KSA time) on the first day of your stay, and you must check out by 12:00 noon (KSA time) on your day of departure, however if you wish stay longer please contact the front desk (fees may apply).

Seating preferences will be subject to availability.

Cancellation and confirmation of numbers for small groups – there is a 48-hour cancellation policy. A fee of 150 SAR inc VAT per person will be charged if your booking is cancelled within 48 hours to your reservation date.

Smoking

We embrace a smoke-free policy therefore smoking, including e-cigarettes and vaping, is not permitted inside any of our premises. 

Please be aware that a 500 SAR deep cleaning fee will apply if evidence of smoking is detected upon departure. 

The information on the websites referred to above has been put together with care. However, the software, products and services on these websites are subject to change and could include inaccuracies. Therefore, the websites are provided as-is and no rights can be derived from the information on our webpages.

All information on our websites, including text and graphical elements, is owned by us and is our intellectual property. You may not reproduce or distribute anything of ours, including the content of any of our websites, without our prior permission.